Managers can make or break and employee’s experience. According to a survey by Accenture, quoted here by Forbes Magazine in March, 31% of people quitting a job do so because they do not like their boss.
Did you get that? 31% is because of their boss. YIKES!
We may always want to blame the employee but these stats say that is often missing the real learning opportunity. It’s crucial to do some assessment of yourself as a manager and make improvements throughout your career. But how do you do that?
Walk in their shoes. Have you ever seen the reality TV show Undercover Boss? In it, executives from major corporations such as 7-11, Yankee Candle, and ADT spend some time doing “regular” jobs within the company. Almost always the episode ended with a changed perspective and new appreciation for their staff. You don’t have to secretly take the job of one of your employees to gain this type of experience. Spend a day with each department to really learn what they do.
Find out what motivates them. Motivation is not a one-size-fits-all solution. Every member of your team is driven by different things. If you have a small company, spend some time with each team member by taking them out to lunch to really get to know them. Ask them questions about what they like to do and what keeps them interested. File this away to help you provide encouragement throughout their career.
Volunteer for projects. When you see a member of your team or a department in need of additional assistance don’t wait until it is too late to jump in and solve the problem. If you can roll up your own sleeves and pitch in, it can make your staff respect you as a manager.
Listen. Listening, rather than talking, is one of the most important skills that anyone can develop to improve interpersonal communication. When you say you have an open door policy be sure you mean it. Allow your employees to come to you with concerns at all levels. If they know you are willing to listen, and then take action to correct a situation they will be more likely to talk than to bottle it up and start looking for a new job.
Management is a skill that needs constant attention in your career. I can provide personal business coaching that can take your company to the next level and be fun at the same time. Contact me to today to find out what I can do for you.